NEW CUSTOMER SERVICE NUMBER: 1300 651 408

Purchasing Products

The use of this site is governed by the terms and conditions set out below. Please ensure that you read them carefully as your use of this site indicates your acceptance of these terms and conditions and your use of the site is governed by these terms and conditions.

Contact & Trading Information

Preservation Australia Pty Ltd trading as
Conservation Resources
ABN 47 065 317 124

Postal Address: PO Box 210
Enmore NSW 2042
Email address: sales@conservationresources.com.au
sales@conservationresources.com.au
Telephone 1300 651 408
International +61 2 9568 4841
International +61 2 9560 5078

Call for Assistance

If you have any enquiries regarding using this web site, placing an order, product information, billing queries etc please telephone Conservation Resources on 1300 651 408 or email sales@conservationresources.com.au and a Customer Service consultant would be delighted to assist you.

Trading Terms for Account Holders

Our trading terms are 14 days from the date of invoice. Should the monies or any part thereof, not be paid by the due date, we reserve the right to withhold the delivery of further product to the purchaser until the outstanding amount is paid.

Quotations

We are happy to provide quotes regarding orders for our standard range of products, freight charges or for a specialised product using our Made to Order service.

All quotations are subject to withdrawal or variation by Conservation Resources at any time prior to acceptance of an order and are valid for 30 days.

Ordering

Placing an Order

An order may be placed via this website, by telephone, by post or by email. Where possible we kindly request official Purchase Orders to be emailed to sales@conservationresources.com.au, or posted to PO Box 210 Enmore NSW 2042.

Download Order Form

It is necessary that the following information be provided on your purchase order:

  • Conservation Resources account number (if applicable)
  • Company Purchase Order Number (if applicable)
  • Contact Name & email address
  • Telephone number and fax number
  • Billing address
  • Product code
  • Product Description
  • Product size
  • Quantity required
  • Unit Price
  • Preferred delivery date
  • Delivery address and instructions
  • Supply criteria - supply part order or complete
    - advise / do not advise freight charge before despatch

Confirmation of Order

Conservation Resources will confirm receipt of your purchase order subject to these Terms and Conditions. Delivery of product is subject to availability of stock at the time the order is received. If products are in stock they will be despatched as soon as possible. We will contact you to let you know the estimated delivery date of any products within your purchase order that will not be available for delivery.

Special Orders

Most of the products on this web site will be in stock at any given time however, based on demand, there may be a percentage of products which will be required to be ordered from our various suppliers at the time (Special Orders). It is important to note therefore that products categorised as Special Orders may have a lead-time of between 1 - 12 weeks. We will advise if any products referred to on your purchase order fit within this category.

Availability / Back orders

All products shown on this web site are subject to stocks being available at the time at which your purchase order is placed. In the event that we are unable to supply certain items, these items will automatically be placed on back order and supplied to you when they become available. If you do not wish the products to be placed on back order, please advise us when placing your purchase order.

Prices

Every effort is made to ensure the accuracy of the prices published on this web site. However, should an incorrect price be published in error, Conservation Resources reserves the right to refuse to accept or to cancel any orders placed for products that have been listed on the web site regardless of whether the order has been confirmed and paid for by you. In this circumstance your money will be refunded or a credit will be issued against your credit card and your purchase order will be re-processed based on the correct price.

Prices published on this website are inclusive of the 10% Goods and Services Tax. All prices are in Australian dollars and we reserve the right to alter prices from time to time without notice. The prices shown do not include freight, handling or insurance charges. For freight and insurance charges please see information below under the heading 'Freight Costs and Insurance'.

Freight Costs

All freight costs are payable by you. When a purchase order is placed on this web site the total weight of the order is immediately calculated and the freight charge will be shown.

If you do not wish for us to arrange freight on your behalf please advise us of this option when placing your purchase order.

Delivery Lead Times

We will arrange the most expedient form of delivery of the products to you. We make every effort to ensure your products are delivered as quickly as possible however, we cannot provide you with any guarantee of delivery by a certain date. We are only able to provide you with an indication of delivery times.

Orders will not be despatched until payment in full (unless the order is from an account customer) has been received and Conservation Resources is satisfied with the integrity of the order.

Please refer to the table below for an indication of freight and delivery charges, as well as an indication of delivery lead times.

Payment

Payment for products may be made by cheque, money order, credit card or direct payment. We accept the following cards: MasterCard and Visa.

Should you choose to make your payment by money order or cheque we ask that you please include the following details when posting the cheque:

  • Full Name
  • Billing Address
  • Delivery Address (if different to the above)
  • Telephone Number
  • Mobile Number
  • Email Address

Please note, the order will be despatched only after a period of 3-7 working days to allow for payment to clear.

If making a payment by direct payment into Conservation Resources' bank account please wait until you have received invoice for confirmed order, and ensure to quote invoice number as reference.

Delivery

Conservation Resources will arrange delivery of the products you have ordered to the address you specify on your purchase order. All purchase orders are sent on a door-to-door basis. Therefore it is important for you to ensure that you, or a third party is present at the delivery address specified to receive and sign for the product upon being delivered. Please ensure you provide us with a contact number in order that we may be able to contact you to arrange a suitable time should our couriers be unsuccessful in their first attempt to deliver the products to your nominated address.

Our invoice will be sent with the products unless specified otherwise on the original purchase order received by us. Please advise if the delivery address is different to the billing address.

Please Check the Products on Delivery

Upon delivery of the products it is your responsibility to ensure that you have received all the products in good order before signing the consignment note held by the courier. If the products are not in good order or are missing please write this on the consignment note before signing and accepting the products in order that we may present a claim to the courier company. Please see Returns and Refunds

Non Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you provide the wrong address, we are not obliged to re-send the order to the correct address at our expense. Please notify us immediately if you do not receive the products within the time specified by us. We will then determine the reason for the delay or non-delivery with our couriers. We are unable to be held liable for any losses or damage incurred as a result of late or non-delivery of products.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched at our discretion.

Urgent Delivery Request

We will use our best endeavours to deliver the products to you in the most expedient manner available to us. However in the event that you require urgent delivery of a particular product, and the product you require is in stock, an Express Despatch service is available. Your order must be placed before 12.00pm so that the goods can be despatched for next day delivery. A surcharge of 5% or $12.50, whichever is the greatest, will be added to the total invoice value. Normal freight charges as referred to in these Terms and Conditions will still apply. Please telephone 1300 651 408 or email sales@conservationresources.com.au for further information regarding the Express Despatch service.

Cancellation of Orders by Us

Conservation Resources reserves the right to refuse to accept or cancel a purchase order at its sole discretion at any time, and will not be held liable for any loss or damage arising from undertaking such action. For further information on cancellation of orders please refer to information under the heading Disclaimer.

Cancellation of Purchase Orders by You

Orders may be cancelled by telephoning Conservation Resources on 1300 651 408 or emailing sales@conservationresources.com.au. In general all orders are transmitted immediately to our main Distribution Centre and we may not be able to cancel your order in time. In this circumstance the customer must accept the order upon delivery and then contact Conservation Resources for a Return Authority Number. Please see Returns and Refunds

International Orders

Conservation Resources will fulfil orders received from outside Australia & New Zealand that are in excess of US$100 (excluding freight). Payment must be received prior to shipment of the order.

Returns and Refunds

Faulty or Defective Products

If a product purchased from Conservation Resources is found to be defective or faulty, Conservation Resources will exchange the product or provide a full refund including any freight charges incurred in delivering the products (if applicable).

General Returns and Refunds

Once you have received the product, and believe that the product does not meet your needs, subject to the matters below, Conservation Resources will exchange the product or refund your money provided the product is returned within 7 days in its original packaging, is unopened, is in a saleable condition upon return and you can provide proof of purchase. A refund will be made using the original method of payment (excluding the merchant fee) and will be made less any freight charges incurred in delivering the product to you (if applicable).

How do I Exchange a Product or obtain a Refund?

In either of the above situations please telephone our Customer Service department on 1300 651 408 or email sales@conservationresources.com.au to obtain a Return Authority Number (RAN). We will not be able to accept any exchanges or returns without this number and a copy of your Conservation Resources invoice. The Return Authority Number must also be written on the shipping label and on the accompanying invoice.

Please send the Consignment Note number and Return Authority Number to Conservation Resources sales@conservationresources.com.au as soon as the product has been despatched. If you return goods by Australia Post please keep the appropriate proof of return. If Australia Post fails to deliver the goods to us, we will deem you not to have returned the goods to us.

The product should be sent to our Distribution Centre at:

PO Box 210
Enmore NSW 2042

Conditions of Refunds and Returns

All products must be returned within 14 days of the date shown on the invoice and on a freight paid basis unless otherwise agreed. Returned products that are insufficiently packaged and sustain damage will not be accepted and subsequently no credit will be processed. Products returned for exchange that are attributed to an error on the customer's behalf will be subject to a 10% handling surcharge.

All returns must be sent using a reputable carrier, fully paid and insured to the full invoice price of the products.

No Returns and Refunds for Special Orders

Any products ordered on a customer's behalf by Conservation Resources that does not form part of its standard product range cannot be returned or exchanged.

Limitation of Liability of Conservation Resources in relation to the Products Supplied

Subject to the maximum extent permissible by law, the liability of Conservation Resources in relation to the products supplied to its customers will be limited to replacement or repair of the products or equivalent products, or payment of the cost of replacement, repair or of obtaining equivalent products.